Customer Service + FAQ
BrilliantOutdoors is located at 11022 Santa Monica Blvd. Suite # 410 Los Angeles, CA 90025 Tel: 1-877-LAMPS-99
You can also contact us by e-mail at info@Brilliantoutdooors.com
Shipping Rates: Purchases of $99 and over are qualified for free shipping. Purchases of less than $99 are charged a flat rate of $14.99. All ground shipping usually ships out of the manufacturer's warehouse in 3 to 7 business days via UPS or FedEx to the 48 contiguous states. Please contact us for priority shipping rates such as 2nd Day, 3-Day, or Next Day Air to the Lower 48 Contiguous U.S. States, as well as Alaska, Hawaii, and Puerto Rico.
Return Policy: We have a 30 day return policy after product leaves the wherehouse. As of 1/23/13, we will not charge restocking fees for customer returns, except for Hubbardton Forge products, which there will be a 25% restocking fee. We will issue an RGA # from the manufacturer which usually takes about 7 to 10 business days. Once the item has been received by the manufacturer and inspected, your full money will be refunded minus the shipping cost that was originally charged by the manufacturer to the customer's destination. If the customer simply does not like their fixture, they are liable to ship it back to the manufacturer. Items arrived damaged will be picked up and replaced at our expense. If an item arrives with missing parts, please contact us immediately for what is missing. Orders from $2,500 or more are not returnable if they are not defective. We have a 1 year warranty on our fixtures.
No Sales Tax for orders shipped to any state: We even pay your California Sales Tax. By California law, we are to charge sales tax (9.50% of your purchase) if your delivery address is in California, but as of 7/15/2014, we pay for your CA sales tax. Due to manufacturer restrictions, Hubbardton Forge is exempt from this promotion.
Payments: We accept American Express, Discover, Visa, Master Card, and payment via PayPal. Personal and company checks are accepted as well. Your card or PayPal will be charged once the order has been sent to the manufacturer, for it to be shipped. You will be notified of any backordered items via phone or e-mail after your order is placed.
Please e-mail or call us at 1-877-526-7799 (9 A.M - 5 P.M PST) regarding any questions you may have about any of our products. Thank you for visiting BrilliantOutdoors.com
1. Free Shipping on orders over $99
2. Receive your order in 3-days or get $50 from us!We realize that receiving your order on a timely manner is important. As a courtesy, we offer: 3-day delivery or get $50 (on orders of $300 or more.)
Offer applies only to the following brands:
Access Lighting Artcraft Lighting Besa Lighting Besa CSL Lighting Elk Lighting Forecast Hinkley Lighting Hudson Valley Kichler Lighting Landmark Lighting Maxim Murray Feiss PLC Quoizel Trans Globe Lighting Troy Lighting
*Order to be delivered within 3 business days on orders placed before 7:30am pacific time, Monday through Friday. (Orders placed after 7:30am will be processed the next business day). This applies to orders of $300 or more. Item has to be in stock and not back-ordered or on clearance. You will be notified of backordered items. Truck orders, custom orders and wholesale orders are exempt form this promo. No delays for extreme weather conditions or Holidays. This Promo is per order, not per item, for new orders only, not replacements or part requests. This only applies to the lower 48 states and may not be combined with other promotions, coupons, and / or discounts.
*Coupons may not be applied to clearance items, combined with other offers, quotes or discounts. One coupon per customer; one time use only. As always, we will beat our competitor's promotional offers and terms.
3. No Restock Fee on Returns*As of 1/23/2013 there are no restock fee on returns except for Hubbardton Forge brand at a 25% restock fee. Kalco Lighting custom painted fixtures (non-returnable) are also excluded.
4. 125% Low Price Guarantee
We will match an online authorized dealer's pricing + rebate you for 25% of the difference. Due to manufacturer restrictions, Hubbardton Forge is exempt from this promotion. Click here to Submit your requests.
5. No Sales Tax in any State
We even pay your California Sales Tax. By California law, we are to charge sales tax (9.00% of your purchase) if your delivery address is in California, but as of 7/15/2014, we pay for your CA sales tax. Due to manufacturer restrictions, Hubbardton Forge is exempt from this promotion.
6. Instant coupons by E-mail
Look for our instant coupon codes by E-mail on our product pages for additional discounts.
7. Volume / Trade discounts
Click here to submit your requests on Larger orders and discounts to the trade.